Comments for Service Agility: An Independent Contact Center Consulting, Training and Outsourcing Firm http://serviceagility.com Contact Center Experts Tue, 22 Nov 2011 11:08:24 +0000 hourly 1 http://wordpress.org/?v=3.1 Comment on Jay Minnucci, President by Call Center Performance Metrics: Shaping Tomorrow’s Reporting Strategy | Call Center Insights | A Blog by Inova Solutions http://serviceagility.com/about/about-service-agility/jay-minnucci-president/#comment-19 Call Center Performance Metrics: Shaping Tomorrow’s Reporting Strategy | Call Center Insights | A Blog by Inova Solutions Tue, 22 Nov 2011 11:08:24 +0000 http://serviceagility.com/sa/?page_id=31#comment-19 [...] is an executive summary of Inova Solutions’ latest white paper by Jay Minnucci, titled Call Center Performance Metrics: Shaping Tomorrow’s Reporting Strategy.  Read the full [...] [...] is an executive summary of Inova Solutions’ latest white paper by Jay Minnucci, titled Call Center Performance Metrics: Shaping Tomorrow’s Reporting Strategy.  Read the full [...]

]]> Comment on Jay Minnucci, President by Beating turnover: 4 ways to keep agents from walking away | CustomerContactNews.com http://serviceagility.com/about/about-service-agility/jay-minnucci-president/#comment-14 Beating turnover: 4 ways to keep agents from walking away | CustomerContactNews.com Fri, 22 Jul 2011 17:00:12 +0000 http://serviceagility.com/sa/?page_id=31#comment-14 [...] pay the staff members who will have to interview and select agents. Contact Center Pipeline’s Jay Minnucci estimates its between $3,000 and $5,000 per [...] [...] pay the staff members who will have to interview and select agents. Contact Center Pipeline’s Jay Minnucci estimates its between $3,000 and $5,000 per [...]

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